The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish a working relationship with clients
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Acknowledge and greet clients courteously in accordance with company requirements and workplace procedures Completed |
Evidence:
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Communicate with clients in a clear, accurate and courteous manner during contacts in accordance with company requirements Completed |
Evidence:
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Establish rapport/relationship with client and express a genuine interest in client needs/requirements in accordance with company requirements Completed |
Evidence:
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Identify client needs
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Identify client needs in accordance with workplace procedures and company requirements Completed |
Evidence:
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Analyse client requests and where necessary confirm, with the client or others, to identify exact requirements in accordance with company requirements Completed |
Evidence:
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Provide clients with information about available options for meeting their needs in accordance with company requirements Completed |
Evidence:
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Identify any personal limitations in addressing client needs and, where appropriate, seek assistance from others in the work group in accordance with company requirements Completed |
Evidence:
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Deliver service to clients
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Provide prompt client service to meet identified needs in accordance with company requirements Completed |
Evidence:
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Treat suggestions and complaints positively and politely and, where appropriate, use to improve personal and company practice in accordance with company requirements Completed |
Evidence:
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Identify opportunities to enhance the quality of products and services and client contacts and utilise such opportunities wherever possible Completed |
Evidence:
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Provide effective client service on client premises
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Carry out workplace procedures in a timely and professional manner in accordance with company requirements Completed |
Evidence:
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Negotiate alternative arrangements with clients where previously arranged commitments cannot be met, in accordance with workplace procedures and company requirements Completed |
Evidence:
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Ensure operations and services provided satisfy client delivery needs and company requirements Completed |
Evidence:
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Maintain personal presentation standards and present a professional image
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Maintain company uniform to present an image appropriate to work functions carried out in accordance with company requirements Completed |
Evidence:
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Maintain specific presentation requirements in accordance with company requirements Completed |
Evidence:
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Keep visible work area tidy and uncluttered in accordance with company requirements Completed |
Evidence:
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Promote the products and services of the organisation to potential and existing clients
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Explain products and services of benefit to the client clearly and accurately in accordance with company requirements Completed |
Evidence:
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Provide sales brochures and product information to clients where available and appropriate in accordance with company requirements Completed |
Evidence:
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Maintain confidentiality of product and service information in accordance with company requirements Completed |
Evidence:
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Present a positive company image using effective communication techniques
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Maintain professional ethics to enhance client commitment and to build a return client base Completed |
Evidence:
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Maintain the image and good standing by taking timely actions with clients in accordance with company requirements Completed |
Evidence:
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Create an effective service environment through appropriate effective communication techniques Completed |
Evidence:
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Use communication equipment effectively and efficiently according to company requirements Completed |
Evidence:
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